QUESTIONNAIRE

Do you have questions about RDCC?

You can probably find the answer here, in our Frequently Asked Questions.

How do I open a Raigad DCC Savings account ?

You can apply for a Raigad DCC Savings account through any of the channels

  • Visit our Raigad DCC Payments Bank Branch
  • Visit our Raigad DCC registered merchant points
  • Call us on our customer care number 02141-223372/82
  • Place a request through our website

The Government of India mandates linking Aadhaar to your bank account

The Prevention of Money Laundering (Maintenance of Records) Act, 2005 (“PML Act 2005”) has been amended [as per Government of India Gazette No. 13012/79/2017/Legal-UIDAI (No. 4 of 2017)], with effect from June 1, 2017 to require Aadhaar for every bank account. All existing Bank accounts need to be linked with the respective Aadhaar number by December 31st, 2017 failing which the accounts will be blocked for use. The customer, who has not been assigned Aadhaar number as yet, needs to submit the proof of application towards enrollment for Aadhaar to the Bank.

 

 

Please Note: This mandate is NOT applicable to customers holding NRI accounts, small savings accounts or residing in Assam, Meghalaya and Jammu & Kashmir.

 

 

What is Aadhaar ?

Aadhaar is a 12-digit unique identification (UID) number which the Unique Identification Authority of India (UIDAI) has issued to all Indian residents. RDCC Bank has launched the facility for linking Aadhaar number with customers’ bank accounts.

How to update/link Aadhaar in Bank records ?

Before you initiate Aadhaar linking request, please ensure that your details like name, date of birth, gender in Bank records match with the details in Aadhaar.

RDCC Mobile allows you to correct or update details like name or date of birth using Insta Services. Alternatively, you can visit your nearest RDCC Bank Branch for correction of any details.

How long does it take to link Aadhaar to bank account ?

This process takes around 4 to 5 working days after submission of request.

What is the turn around time for Aadhaar updation with RDCC Bank ?

  • Via Branch : 1 working day
  • Via ATM : 3 to 4 working days

How do I change my address?

Please visit the branch with a proof of new address to change your address.

How do I change my mobile number?

To change your number, please visit your nearest RDCC Bank Branch.

What happens if I don't use my Savings/Current account for a very long time?

The account becomes inactive if there are no customer initiated transactions in the account for a continuous period of 1 year and dormant if there are no customer initiated transactions (excludes system generated transactions like credit interest, debit interest) in the account for a continuous period of two years. If the account status is 'Dormant', transactions through Direct Banking Channels like ATM, Net Banking, Phone Banking are not be allowed by the Bank.

How do I activate an 'Inactive' account?

Please visit the branch and do a transaction in your account to make it active again.

How do I activate a 'Dormant' Account?

We request you to follow the steps mentioned below to activate your account:

  • Approach the branch in person.
  • Activate your account by providing a bio-authentication of yourself. The account will be activated if the bio-authentication is successful.

 

How do I change my name?

Please visit the branch with supporting documents to change your name.

It is important for you to have your correct PAN number updated with us so we can ensure that your TDS are processed correctly. To help us serve you better, please update your PAN through one of the following means:

  • Call us on 02141-223372/82, 02141-224315/16.
  • Visit a branch to update your PAN details.

At RDCC Bank, we will never ask for your personal details through an email. Nor will we ask for your password through any means, phone, fax or in-person. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. Please write to info@rdccbank.com